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Money blog: Voice services down at mobile network; M&S launches strawberries and cream sandwich

Welcome to the Money blog, Sky News' personal finance and consumer hub. Today: our weekly Savings Guide, what a three-year high for the pound means for you, your Eurostar rights, news of an outage at the Three mobile network - and a very different new sandwich from M&S.

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Prize fund rate for Premium Bonds lowered - 61 fewer prizes now available for over 拢10,000

The prize fund rate for Premium Bonds will be cut from August, meaning fewer chances to win big sums of money.

The prize fund rate will reduce to 3.60% from the August draw, down from 3.80%.

The odds of winning will remain the same, at 22,000 to one.

The estimated number of 拢50,000 prizes will reduce to 151 in August, from 159 in June.

And the estimated number of 拢25,000 prizes will fall to 302 in August, from 317 in June.

There will be an estimated 754 prizes at 拢10,000 in August, down from 792 in June.

This means there will be 61 fewer prizes worth more than 拢10,000 available. 

The estimated number of 拢1m prizes will remain the same, at two.

How do Premium Bonds work

Premium Bonds are a savings product offered by NS&I but instead of earning interest, you have a chance to win tax-free cash prizes each month.

Each bond (拢1) is entered into a monthly draw, and prizes range from 拢25 to 拢1m. You can deposit up to 拢50,000, and the more bonds you hold, the greater your chance of winning is.

They are billed as an alternative to savings accounts and are backed by the Treasury.

M&S聽launches sandwich filled with strawberries and cream in time for Wimbledon - inspired by Japan

Inspired by the viral Japanese fruit sando, M&S has launched a limited edition strawberries and creme sandwich just in time for Wimbledon.

The 拢2.80 lunchtime snack is filled with fruit and lightly whipped cream cheese on sweetened bread. 

M&S said: "Inspired by the Japanese sweet sandos, recently spotted popping up in London's trendiest Japanese patisseries, our product developers have long dreamed of creating a dessert sandwich."

M&S Food first sold freshly made sandwiches in the 1920s, and expanded sales with pre-packed sandwiches in the 1980s.

The retailer鈥檚 food halls have sold four billion sandwiches to date.

Three UK's mobile 'voice services' down

Three UK is suffering outages, the mobile network provider has confirmed.

While data services are "working normally", the firm has said there are issues affecting calls.

Network monitoring site Downdetector indicates a surge of reports over the past few hours, since 8am.

For its part, Three first flagged issues at around 9.30am this morning on social media.

Issues are still being reported.

In the meantime, it says calls can be made through third-party apps (such as WhatsApp, for example).

"We're really sorry for any inconvenience caused," the company said online.

In a statement to Sky News, Three added: "We are aware of an issue affecting voice services and are working hard to fix it."

What to do if your Eurostar journey is impacted by cancellations and delays

 Thousands of Eurostar passengers face severe delays and last-minute cancellations due to cable theft in northern France (see our previous post).

If you are affected, or fear you may be, we've got your options covered here:

Train delay

If your train is delayed after you've already set off, you may claim compensation as long as you apply within three months.

The amount you can claw back depends on the length of delay, and will only apply to the affected leg of the trip.

Here's a quick breakdown:

  • 60-119 minutes - 25% of the cost in cash, or 30% as e-voucher;
  • 120-179 minutes - 50% of the cost in cash or 60% as e-voucher;
  • 180+ minutes - 50% of the cost in cash or 75% as e-voucher.

Cancellation

But if your train is cancelled or delayed by more than 60 minutes before departure - and you choose not to go ahead - you may opt for the following options:

  • exchange your unused ticket for free to any other time (subject to availability);
  • claim an e-voucher for your unused ticket, valid for 12 months;
  • request a refund for the unused ticket (minus any booking fees).

If you cannot continue

If the impact is so bad that you cannot continue on the day of travel, Eurostar will have to consider reimbursing you for the following:

  • overnight accommodation;
  • food;
  • transport between the station and your accommodation;
  • the cost of calling anyone who was waiting for you at your destination.

One thing to be careful of - Eurostar will not cover you if you arrange alternative transport (say, by rail, coach or ferry, for example) if they told you your options within 100 minutes of your scheduled departure and you didn't wait for the next available train.

'We advise you to cancel or postpone your trip': Thousands of Eurostar passengers facing travel chaos

A developing news story to bring you now, which is scuppering lots of summer getaway plans today.

Eurostar is advising its customers to abandon or put off their planned trips, after a double whammy of delays.

The alert comes after 600 metres of copper cables were stolen overnight in the city of Lille in northern France, according to reports in the country.

Eurostar said this was forcing it to run services on alternative routes, causing extended journey times.

Its services were already disrupted because many trains and staff members were out of position after two fatalities on rail lines in France on Tuesday.

In a post on X, Eurostar said the cable theft meant trains were likely to be "subject to severe delays and last-minute cancellations", adding: "We advise you to cancel or postpone your trip."

Pound at a more than three-year high

By Sarah Taaffe-Maguire, business and economics reporter

Sterling is at a more than three-year high as the value of the dollar fell to similar lows. 

The US dollar index against a basket of currencies such as the euro, pound and Japanese yen is at a low not seen since February 2022. 

The highest point reached was yesterday afternoon, when a pound was equal to $1.3646.

What it could mean for you 

It means Britons travelling to the US will see their pound go further than it has in the past three years and four months.

Consumers may benefit in general if the rate remains good for sterling, as the price of importing goods priced in dollars could come down. 

Should costs remain lower for importers, the savings could be passed on to shoppers. 

Goods such as oil are priced in dollars.

The features which could add thousands to the value of your home - but only at the right time of year

Homeowners may be able to get thousands of pounds more for their property if they have certain features, but it depends on what time of year they are trying to sell, experts have said.

A study, commissioned by Zoopla, also found buyers may be able to bag a bargain by purchasing a home with particular features 鈥渙ut of season鈥�.

The estimates were based on a three-bedroom property with an average UK asking price of 拢324,000.

Hover over the cards below to see how much each feature could add to your home...

How much a feature could add to a property鈥檚 value will depend on individual circumstances, such as where it is located in the UK, how popular the local area is with buyers, and the desirability of other features in the house.

Three UK airports need to improve for disabled or reduced mobility passengers, report finds

By Sarah Taaffe-Maguire, business and economics reporter

Three UK airports need to improve their special assistance services, according to the aviation regulator.

Heathrow, Edinburgh and Glasgow Prestwick were rated "needs improvement" in the Civil Aviation Authority's (CAA) airport accessibility report. 

It covered 2024, a year which saw more requests for assistance than ever before.

The CAA found "generally good" service at Heathrow's terminals 2, 4 and 5 but said it wasn't clear that waiting time standards were met at terminal 3.

At Edinburgh Airport, standards weren't met "in a timely manner primarily due to operational issues caused by a change of contractor", an issue which the CAA added "appears to be resolved".

Glasgow Prestwick "failed" to meet the standards to consult with disabled groups and individuals, the regulator said. It has since committed to putting in place an "access forum", the CAA added. 

The report rated performance assisting disabled and less mobile passengers in the UK's 28 airports with more than 150,000 passengers. 

None of the 28 were rated "poor", 14 were classed as "good", and 11 were said to be "very good".

More options than ever for savers to beat inflation - and unexpected good news about the market's top easy access ISA

For this week's guide, Anna Bowes, savings expert from , reviews the best account options on the market this month, with plenty of good news around for savers.

Easy access

There has not been a lot of change to the easy access table, apart from the addition of a new financial app provider, Snoop.

Like other fintech providers such as Chip, Moneybox, Tembo, Plum, and Sidekick, Snoop offers savings and investment services. 

These companies are not banks themselves, but they partner with fully authorised and regulated banks. 

This means that funds placed in their savings accounts are protected by the Financial Services Compensation Scheme (FSCS).

However, it's important to remember that the FSCS protection limit of 拢85,000 applies per person, per bank. So if you already hold money with one of these underlying partner banks - either directly or through another financial app - you'll need to consider your total balance across all accounts. 

If you exceed the 拢85,000 limit, any amount over that may not be protected.

Of the top five accounts listed in the table, Chase and Atom are also app-only, but unlike the fintechs above, these are authorised and regulated banks in their own right.

For those who would prefer not to use an app-only provider, Cahoot's Simple Saver offers a straightforward, unrestricted, easy access account with an interest rate of 4.55% AER. 

However, note that after 12 months, any remaining funds in this account will be transferred to a Cahoot Savings Account, which currently pays only 1.20% AER.

Fixed-term bonds

The Bank of England's decision to keep the base rate on hold at 4.25% last week has given savers another reprieve 鈥� and the good news is that fixed-term bond rates have not only remained steady, but we've actually seen some improvements.

Of the top five one-year fixed-term bonds, four are new and improved since the base rate decision last Thursday 鈥� and the top rate on offer has jumped up to 4.55% AER, from 4.50% a week before.

It's not quite as impressive in the two-year table, but the top rate has edged up from 4.42% to 4.45% AER. 

However, we have also seen one provider cutting the rate it is offering very slightly, leaving the new rate high enough to keep it in the best buy tables.

The longer-term tables have seen very little activity, which makes sense - although there was no base rate cut this time around, the trajectory is very much downwards, so providers don't want to be paying out more than they need to over the longer term.

While the new, better rates are only marginally higher, it does mean that savers have more options than ever to choose from that still beat inflation 鈥� especially if we see inflation fall in the next few months and years.

Fixed-term cash ISAs

It's a similar picture for fixed-term ISAs - in fact, in some cases, it's even better.

We've seen some rate hikes among the top longer-term accounts. And, just like with the one-year bonds, there have been multiple improvements. All of the top five fixed-term cash ISAs are now paying more than they were a week ago. 

The average has improved from 4.26% to 4.30% following a little battle between Cynergy, Castle Trust and Hodge. 

Cynergy is currently the winner, paying 4.35% tax free/AER.

If you are looking to fix for two years, the top rates are still slightly lower, as the markets are expecting rates to fall in the next few months and years, but there have been a few increases in the meantime. 

The top rate available over this term is now 4.25% with both Cynergy Bank and United Trust Bank, with Vanquis falling slightly behind them, paying 4.22%.

Over in the three-year table, the top rates are all exactly the same as in the two-year table, so if you want to hedge against further cuts by locking in for a bit longer, you're not missing out by doing so.

Finally, in the five-year table, the average among the top five is 4.22%, which is the same as both the three-year and two-year terms, as the rates are very similar. 

However, the top five-year rate is very slightly less at 4.23% with the Nottingham Building Society.

What term you choose all depends on what you think will happen to interest rates over the next few years.

In the meantime, once again, there are plenty of inflation-beating accounts to choose from for those who have not yet used this year's ISA allowance or who are looking to switch from a poorer-paying ISA account.

Easy access cash ISAs

Competition has been more muted among the easy access cash ISA providers and we have seen a few rates being cut over the last few days.

That said, the top easy access ISA with Plum increased the rate for new customers from 4.85% to 4.88% - an unexpected move as it was already paying quite a bit more than the rest of the field.

For those who do not want to choose a financial-app-only fintech provider, the top rate is now a little less, as Vida Savings has reduced rates.

The new best Easy Access ISA is with Kent Reliance, paying 4.46%. 

This is a refreshingly straightforward account, as there are no restrictions on the number of withdrawals you can make, and there is no short-term bonus to watch out for. 

It can be opened online or even in branch if you live close to one.

As ever, check all the terms and conditions to make sure you choose the best account to meet your needs.